Chicago Relocation

Ladies and Gentlemen, Mr. Eric Bryn

January 16, 2013

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John D’Ambrogio

Here are some comments from Baird & Warner’s own Tom Gill.

Everyone’s favorite VP of digital innovation, Baird & Warner’s very own Eric Bryn has been selected to join a panel with 5 others to talk about how to make buying a home “as easy as buying a latte” at Real Estate Connect in New York City from January 16th – 18th at the Grand Hyatt Hotel.

Bryn and the other panelists will discuss their experiences and insights as to how to achieve what some are calling the “Latte Vision.” This vision is based off one of the most successful coffee companies of all time, Starbucks. It involves a fast, easy, and efficient relationship between the barista and the consumer. The panel will focus on how Real Estate can be made this easy.

Bryn credits his biggest success at Baird & Warner to what he is calling, “Web+social+mobile+integrated.” This CRM system began with a small group of agents as a prototype to work on and test the program, and it will eventually be accessible to all of B&W’s 1,500 agents. This CRM program will include several Google applications, making the process smoother and easier. It will help clients and agents get immediate, and relevant results.  Bottom line, it all revolves around exceptional customer service.

Bryn joined Baird & Warner in October 2010, which was chosen by the Chicago Tribune this year as third best place to work in the Chicago area. After working for eight years for Leading Real Estate Companies of the World, he moved to Baird & Warner where he now focuses on data systems that can deliver a better experience.

You can find more information about Eric Bryn and his thoughts on web and social media integration in customer relationship management here in an article from Inman News written by Andrea Brambila or on his personal blog here.