Chicago Relocation

An interview with RMR’s Bob Carbonell

August 21, 2009

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Our Rubloff intern, Ross Nemzin ( recently sat down with the President of Relocation Management Resources (“RMR”), Bob Carbonell, to learn more about his company.  Simply put, RMR acts as  a custom management outsource for  household goods moving services.   These services are  utilized by several categories of client:

• Homeowners
• “Lump Sum” corporate transferees 
• Affinity program members
• Real Estate Company partners
•  Full service relocation management companies 
• Corporations

Whether the client is a corporate transferee or an individual wanting a luxury real estate focus  toward their move , RMR can provide the expertise needed to make a seamless transition from one home to another.  RMR has a network of many of the finest specialized  domestic and international moving agents to ensure their  clients receive the highest quality moving services.

Several key points were revealed in the discussion that differentiate RMR’s moving service from that received when working directly with movers and other management groups:

•             RMR completely separates the move management from the mover.  The company inserts itself between the client and the moving company  as an expert management resource and advocate – taking over all forms of communication and move orchestration—neither the individual moving or, when applicable, the employer, realtor or management company ever speaks to the moving company. 
•             For individual transferees, RMR  provides custom service constraints and performance parameters such as those experienced by a corporate executive under a company umbrella .  On their own, individuals do not have as much clout as corporations do to influence the system in order to receive the most cost effective moving plan with the highest level of quality.  If they use RMR, however, they now have the built-in luxury of a corporate-level managed service.
•             The sole focus of RMR’s business is to satisfy the client’s needs at the best possible cost.  RMR presents its clients with multiple moving plans in an easily understood manner which allows the client to clearly see all of their options.
•             A written documentation of all steps of the move is kept and then processed through a very complex audit to ensure that the client is billed correctly.
•             RMR assures that clients will receive top quality moving, accurate billing, and fantastic customer service at a market competitive price.

This unique service that RMR provides is something that no other move management company in the country does and distinguishes RMR from its competition.  Whether your need is Chicago Relocation or worldwide relocation, for more information, visit RMR.


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